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She was the TQC (Total Quality Culture)
Manager when she left to set up TQM Consultancy in 1990.
TQM Consultancy being a natural and logical extension of her
career at TI Singapore, Chor Hoong is now dedicating all her time to
assist industry in their quest for Quality supremacy through the
application of hard problem-solving skills and industrial Statistics
as well as the even-more-important inculcation of soft Quality
attitudes and mindsets ...
Her U.S. training in the
Malcolm Baldrige National Quality Award
criteria positions her well to assist companies in their quest
for the Singapore Quality Award!
Chor Hoong also had substantial experience in Customer Relationship
Management, travelling all over the world to work with customers
being an integral part of her job, first as Q&R Engineering
Manager and then as TQC Manager.
Chor Hoong’s recent appointments
by
James Cook University (JCU), Queensland University of
Technology (QUT) and Nottingham Trent University
to deliver the
Total Quality modules for their respective Master degree
Programs, are definitely
endorsements and recognition of her expertise in the discipline.
She is also currently engaged by
SIM University for its
adult undergrad programs.
Delighted to share her
extensive industrial experience on the subject with industry,
she has published her first book, The 8 Habits of Quality People, in
2004. Available at major book stores, the book is foreworded
by the distinguished Dr Ahmad Magad, MP for Punggol - Pasir Ris GRC.
The 8
Habits of Quality People
is
NOT associated with the
famed
The 7 Habits of Highly Effective People by Stephen R. Covey nor with
Franklin Covey Co. in any way whatsoever.
From her book, it is crystal clear what
Chor Hoong stands for ... a Customer First mindset, thinking
out-of-the-box, a tenacious pursuit of "impossibilities",
enlightened service-oriented corporate leadership and a burning passion for
excellence ... |
