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In the race for Quality
and Competitiveness, businesses are constantly being
challenged to come out with creative ways to SATISFY, EXCITE
or even DELIGHT their customers.
Many of us associate creativity with a few
professions or disciplines. In actual fact, no matter what
our job functions are, creativity is an indispensable skill.
In reality, we have a incomprehensible
affinity for traditions, age-old procedures, established
practices and set habits. If only we would open our minds up
a little, we will find a lot more ways to do things, a lot
more options, a lot more solutions available for every problem
we encounter.
So, do NOT stop at talking
about Creativity. Learn to be more creative through videos,
fun and games, real-life examples & cases, work-related
applications. Find out how
creativity can make an impact on your work, your life!
Learning Outcomes
At the end of this 2-day program, participants will:
1
 understand the importance of
creativity to their work and to customer satisfaction
2
be aware of some of the more
common techniques to boost creativity
3
understand how creativity is
applied in problem-solving in the work-place
Course Content
What is Creativity?
Creativity & Innovation
Creative thinking & Lateral thinking
Lateral thinking vs Vertical thinking
Can Creativity be learned? trained? cultivated?
Edward de bono on Creativity
Some Creative thinking techniques
The Creativity Challenge
Brainstorming
Role of Creative thinking in Problem-solving
Convergent vs Divergent thinking
Obstacles to Creativity and ways to overcome them
Application in the work-place
Creativity in everyday life - Creative thinking as a
personal habit
Paradigm shifts
Environments and life-styles that promote Creativity | 
