What it takes to remain competitive in today's turbulent business environment

The time has come ...

The conventional business organisation URGENTLY needs a radical make-over, if it is to stay competitive! It needs to be Reengineered!

The hierarchically and functionally-organised structure of today's business organisation, with its highly specialised, task-oriented work force, may have served us well for the past two centuries ... but, is clearly and certainly lacking the agility and flexibility to adapt to the challenges presented by today's business environment - rapid explosive changes, relentless competitive pressures and increasingly diverse and difficult customer demands!

Course objectives

At the end of this course, participants will:

  be sensitised to the critical need to reengineer the way work is done in today's work-place

  be re-orientated from the current task-orientation to a PROCESS-orientation

  be familiar with the characteristics of reengineered processes

  have learned a structured approach to reengineer processes

  know how to go about making BPR a way of life in an organisation

   Reengineering defined

   The case for Reengineering

   The Process-orientation paradigm

   The Origin of BPR

   BPR & TQM

   Understanding the Current Process

   Process Flow-charting

   Understanding Customer Requirements

   Kano’s Customer Satisfaction Model

Day 2    

  Thinking out of the box

   Flexing Paradigms

   Characteristics of Reengineered Processes

   Characteristics of Reengineered Organisations

   The role of IT in Reengineering

   A structured approach to Reengineering

   Uncovering & shattering assumptions

Day 3  

   Designing Performance Indicators

   Types of organisations which reengineer

   Seeking out processes requiring reengineering

   Organising for BPR

   BPR team composition

   Critical success factors

   Leadership & Change Management 

   What Reengineering is; what it isn’t