A 2-Day Workshop
Dedicated to those who are truly obsessed
with Customers & Quality
The zillions of dollars that businesses
pour into quality skills and systems training, will go down
the drain, until and unless employees have the correct quality
orientations and mindsets.
Because it is so intangible, there is a
great tendency to underestimate the need for this crucial
SOFT, intangible aspect of people development, and the effort
required to nurture people with such mindsets. It is with the
objective of helping industry fulfill this critical objective
that I have written
The 8 Habits of Quality
People
…
Employers, let
The 8 Habits of Quality
People, help you nurture Quality people, by imbuing
Quality mindsets and cultivating Quality habits in your
employees; by motivating them to become more organised, more
positive, more passionate, more customer-oriented and hence
more productive workers.
People must cultivate the correct mindsets
and habits if they are to operate effectively as Quality
ambassadors in their work place. The attitudes they bring to
work and the way they deal with customers are guided by these
mindsets and habits.
This workshop serves to reinforce conceptual understanding of
the contents of
The 8 Habits of Quality People with
hands-on and experiential learning … Participants will be put
through the following learning process and experience:
Develop personal and career-related visions
Understand their purposes and motivations
for
some of their major actions/decisions in
life
Practise the technique of
Objective
Segmentation to improve the chances of
success in the pursuit of major objectives
Apply some of the "Get organised" tools, to
improve personal efficiency
Learn new disciplines for more effective
problem-solving
Experience, first hand, how out-of-the-box
thinking will help solve some current,
chronic problems
Recognise the power of the
Benchmarking
Mindset in spurring one on to greater
heights …
Cultivate a prevention mindset
Understand the role that PASSION plays in
the pursuit of happiness and success
Master a new paradigm for Excellence in
Human Relations: The Customer Mindset
Nurturing visions